We ask that you order carefully to minimize the need for returns. Inventory sent in error may be returned at JUL's expense for a full refund. If there are errors in orders shipped by JUL, please notify us immediately. Any damage must be reported to JUL immediately for proper credit.
Items not sent in error may be returned in saleable conodition for store credit. Items that must be repackaged or in other ways returned to saleable condition will be credited minus a 10% re-stocking fee.
Bag handles and other items that are made to order or customized to meet specific customer requests (such as change of materials, non-standard colors, etc.) are non-returnable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.